Pullman Regional Hospital

Pullman Regional Hospital takes pride in our nursing staff and their capabilities. Our staff consistently receives outstanding scores on patient satisfaction surveys, seen in the top 3% nationally for over two years. It is our goal to deliver the best possible care available while making your stay as comfortable as possible.

Our new 24-hour acute care ICU is equipped with more than state-of-the art equipment; we provide you with a highly-trained, knowledgable staff to meet your recovery needs. Please let us know if you have questions, concerns or special needs during your stay.

Visiting Hours

Visitors are welcome at any time. Restrictions may be made according to the patient's need for quiet and rest, as condoned by the supervising physician. All visiting children must be accompanied by an adult.

Patient Meals / Room Service

Pullman Regional Hospital is pleased to offer Room Service to our guests. To make your stay with us as comfortable as possible, our Room Service allows you to order meals when it is convenient for you. Unlike many health care facilities, there are no regularly scheduled meal times. When you are ready to eat, simply dial 7541 using the phone in your room and place your order. There is no extra charge for Room Service and you may order as often as you like. Here are additional things you should know:

• Room Service is available daily from 7 am to 10 am for breakfast, and 11 am to 7 pm for lunch and dinner.
• Please consult with your nurse when selecting your food delivery time in order to coordinate your treatment schedules and after ordering your food so that they can prepare you for your meal.
• If you have been placed on a special diet by your Doctor, please let our Room Service clerk know so we can assist you in the appropriate meal selection. You may also request a visit with our on-staff dietitian.
• After hours and between meal snacks and beverages are also available. Ask one of our nursing staff for assistance.
• There is no additional cost associated with Room Service.

Your Room

We want your stay to be as comfortable as possible. You are welcome to bring your own personal care products and clothing. If you need additional items (toothbrush, toothpaste, comb, shampoo, etc), please ask your nurse.

Valuables

We encourage you to send jewelry, watches, etc. home with your family. If this is not possible, we will secure your valuables in our safe until discharge.

The Bed

Your bed has been designed to offer maximum comfort and mobility. Depending upon your condition, the head and foot of the bed can be raised and lowered using the controls located on the siderail. There are additional comfort measures that your nurse can provide upon request, including egg crate mattresses, pillows, warmed blankets, ear plugs and more. In addition, a call light is provided for you to request assistance.

Climate Control

The climate in each room is controlled by individual automatic thermostats. Please inform your nurse if you are uncomfortable so adjustments can be made. Fans are also available upon request.

Patient Comfort Options (available upon request):

• CD Players/CDs
• Warmed blankets
• Daily newspapers, magazines, and books
• Family/Visitor overnight accommodations
• Personal care (toothbrush, toothpaste, etc.) items for family members

Medication Therapy

It is highly recommended that you bring your medications from home that you routinely use. This allows the nursing and pharmacy staff to easily identify these medications using the label on each bottle so that they are continued during your hospital stay. Once the identification has been completed the medications can be sent home with a family member or friend. If you have questions about your medication, please ask to see one of our registered pharmacists.

Medical Nutrition Therapy

If you have questions about your meal plan at the hospital or about meal planning at home, please ask to see our registered dietitian, Marilyn Burch.

Physical Therapy/Fitness Program

Pullman Regional Hospital provides comprehensive rehabilitative services, available for orthopaedic, sports, neurological, and chronic musculoskeletal pain. In addition, an array of fitness programs that are open to the public are available daily. For more information, contact our on-site affiliate, Summit Therapy at (509) 332-5106 or visit their website at.

Communication Services

For non-English speaking patients and their families, your nurse can assist you in arranging interpretative services through translators.

Patient Representatives

The staff at Pullman Regional Hospital wants your hospital experience to be a positive one. If you have any questions or concerns about your care, the staff, or any aspect of your stay, please call Jeannie Eylar, Director of Patient Care Services at (509) 336-7405, or Dorcas Hirzel, Director of Quality Resouces at (509) 336-7523.

Patient Financial Counselors

If you have questions or concerns about your account, or need consultative services for billing your insurance companies, please call Janine Zorb, Patient Account Manager at (509) 334-4099.